Pricing Guide

Understanding our Fees

From January 2021 our fees will increase. To support the increased community demand, we require additional administrative support and IT infrastructure. We hope to be able to continue to grow the business and minimise our wait time for services. With minimal fee increases in the last 10 years, a market correction is needed to be able to continue to hire high calibre psychologists and maintain a sustainable business; this includes environmental sustainability. In 2021 we will get closer to becoming paperless as we implement a range of digital strategies. Please visit our Caring for our World page to learn more about our environmental initiatives.

The Australian Psychological Society sets guidelines for fees for psychological services. As of July 2020, the standard rate recommended for a one hour appointment is $260.00.

Please see below for the new fee structure which is significantly lower than this. Please note that with the fee increase, those accessing Medicare rebates will hit the Medicare Safety Net earlier meaning higher rebates. We greatly appreciate your custom and hope to continue to support you into the future.

Fees

Clinical Psychologist

Full fee – $210 (*$81.60 gap with Medicare rebate)

Concession – $170 (*$41.60 gap with Medicare rebate)

Couples – $225 (*$96.60 gap with Medicare rebate)

Initial Child Consult – $225.00 (*$96.60 gap with Medicare rebate)

Initial Child Consult Concession – $180.00 (*$51.60 gap with Medicare rebate)

Travel, phone calls and reports will be charged at standard hourly rates in 15 minute increments.

(*Medicare rebate $128.40 with a GP Mental Health Plan)

Registered Psychologist

Full fee – $175 (*$87.55 gap with Medicare rebate)

Concession – $130 (*$42.55 gap with Medicare rebate)

Couples – $185 (*$97.55 gap with Medicare rebate)

Initial Child Consult – $185.00 (*$97.55 gap with Medicare rebate)

Initial Child Consult Concession – $140.00 (*$140.00 gap with Medicare rebate)

Travel, phone calls and reports will be charged at standard hourly rates in 15 minute increments.

(*Medicare rebate $87.45 with a GP Mental Health Plan)

Registered Psychologist – Provisional

Full fee – $75

Concession – $45

Couples – $80

Initial Child Consult – $80.00

Initial Child Consult Concession – $50.00

Travel, phone calls and reports will be charged at standard hourly rates in 15 minute increments.

Deposits

Full fee – $100

Concession fee – $50

Deposits are applicable for most appointment types and are taken prior to the first appointment. Upon request, your deposit will be refunded to you at your final session; permitting all cancellation fees and other fees have been paid.

Cancellation Fees

Sometimes there are good reasons for cancelling appointments.  However, unlike brief medical appointments, it is often impracticable to fill a psychology appointment that runs for 50 minutes at short notice. Where you provide less than 48 hours notice to cancel or change an appointment, or where you do not arrive for an appointment, you will be charged a fee for that appointment time.

We understand that sometimes you may be unable to keep an appointment because of sudden illness or an unexpected personal emergency. If this happens to you, please contact us as soon as possible to explain the situation.  You may call our office at any time, even after hours, as we do have an answering service that allows you to leave a message. Phone calls are the best way to notify us of any cancellations. Alternatively, if you are unable to attend in person, most appointments are able to be conducted via Telehealth. Please refer to our Telehealth page for further information.

Fees are payable at time of cancellation*

Time                                                                Fee

Cancelling 48 hours before appointment      $50

Cancelling 24 hours before appointment      $50

Cancelling on the day of appointment           $75

Does not attend appointment                        $100

Our cancellation policy is based on the same rationale as the airline industry, where you pay for your seat whether you arrive at the airport or not. Given that the time has been set aside for you, if you do not use it, then it is unlikely at short notice it can be used by anyone else. As per the Australian Psychological Society Cancellation Policy Guidelines, if we are able to fill your appointment time with another client, you will not be charged a cancellation fee. (Cancellation fees paid will be refunded and deducted from your next session cost should we be able to fill your appointment slot).

* Cancellation fees are applicable for most appointment types. Information on any applicable variations to our cancellation fees will be provided to you prior to your first appointment.

Please note whilst we send appointment reminders, this is a courtesy only and attending appointments remains your responsibility.