Information for Organisations

Training & Development

Having fully trained and competent staff increases workplace efficiency, reduces incidents and improves workplace morale. We are able to assist with a broad range of training and development needs. Mullumbimby Psychology have accredited trainers that can deliver off-the-shelf training packages or work with staff and managers to unearth the underlying competencies or training needs and create tailor made training packages.

We are able to provide training to local organisations as well as on the Gold Coast, in Brisbane, Sydney and Melbourne on a broad range of topics such as: 

  1. Creating a Mentally Healthy Workplace – for Managers
  2. Understanding Vicarious Trauma and Building Resilience
  3. Self Care Planning and Work/Life Balance
  4. Building Resilience Through Change
  5. R U OK – Having the Conversation
  6. Managing Competing Demands
  7. Managing Stress and Pressure in Everyday Life
  8. Handling Difficult People and Interactions
  9. Building Empathy
  10. Conflict Resolution Skills
  11. EQ (Emotional Intelligence) in the Workplace
  12. Mindfulness at Work
  13. Psychological First Aid
  14. Caring for Others and Mental Health Crisis Management at Work
  15. Anti-Harassment and Anti-bullying Skills for Manager and Staff

We can create training packages and train your management to deliver the programs (i.e. Train-the-Trainer).

Mullumbimby Psychology also has experience in recruitment and selection of staff with management potential and in creating development programs to address gaps in knowledge and skills.

Executive Coaching

Leadership style that it is more interpersonally aware and supportive, balancing empathy with limit-setting and directive behaviours can impact positively on employee well-being. Executive coaching can help competent and motivated managers lead more effectively and successfully. Leaders need a few highly professional confidential relationships where they can communicate openly, reflect, acquire powerful insight and real growth. An executive coach can help you cut through to the vital essential issues, facilitates candid reflection and allows for challenging feedback. Coaching can help you become a better leader with the relationship behaviours and interpersonal skills to achieve improved business outcomes. Mindfulness skills training and emotional intelligence coaching are part of our approach to skills development. Many have also reported that coaching has provided significant personal support through difficult times and transformed both their professional and personal lives.

Employee Assistance Programs

An Employee Assistance Program (EAP) is an employer funded program designed to enhance the emotional, mental and general psychological wellbeing of all employees and may include services for immediate family members. Work-based EAP programs provide your employees and managers access to short-term, professional counselling services by phone, online or face to face, enabling your employees to receive confidential counselling support wherever they are based.

EAP programs can also be specifically tailored to support employees facing redundancy or to provide management consulting expertise to employees needing support with work related behavioural issues.

EAP programs have been shown to provide measured improvements in employee absenteeism, productivity and identified a positive impact on workers compensation costs (Kirk, 2006; McLeod & McLeod, 2001).

Kirk, C. H. (2006) The effectiveness of a problem resolution and brief counselling EAP interventions. Journal of Workplace Behavioral Health, 22(1), 1-12.

McLeod, J. & McLeod, J. (2001) How effective is workplace counselling? A review of the research literature. Counselling Psychotherapy Research, 1(3), 184-191.

Critical Incident Management

A critical incident is any event or series of events that is overwhelming and threatens serious injury or death to yourself or others. It is important that in the event of a critical incident, your organisation can make available a fast support response. Our psychologists can assist you to manage such incidents and their sequelae thereby helping prevent potentially damaging effects such as post-traumatic stress disorder and absenteeism and minimising risk of harm for your employees. Current psychological intervention approaches emphasise the role of immediate practical support, use of existing support networks, maintaining worker morale, managers and supervisors monitoring employees post critical incident, and access to evidence based psychological treatment (such as trauma-focused cognitive behaviour therapy) for those employees identified as high risk.

Conflict Management Solutions

Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly and efficiently. Conflict management does not imply conflict resolution. Conflict management minimises the negative outcomes of conflict and promotes the positive outcomes of conflict with the goal of improving individual team and organisational learning. Mediation is one method used to resolve conflict. Mediation is a collaborative structured meeting between parties to a conflict or dispute facilitated by a third party with the intention of aiding the participants to find solutions, and reach and later implement an agreement about the matter(s) in dispute. Following an organisational referral, discussions are held by our psychologists with Human Resources personnel or other appropriate organisational representative(s). Initial contact is made with participants to explain the process and ensure their informed cooperation. Meetings are held with individual employees, then if appropriate a meeting is facilitated together to explore for solutions and arrive at agreement. Written signed agreements are developed at the conclusion of the mediation as commitment to and evidence of any accord. Follow up contact is conducted by the psychologist with all parties to ensure the durability, sustainability and appropriateness of any agreements made. The psychologist also liaises with and provides post mediation feedback with referring personnel. A brief report is provided to the relevant Human Resources personnel.

Workers Compensation Claims for Psychology Injury

Psychological injury claims cost organisations and employers considerably more than other injuries because they can require more time off work and greater associated medical, legal and other fees. Whilst psychological injury only accounts for 10% of all claims, according to Comcare these claims account for 35% of the total cost of worker’s compensation claims each year. As such it is vital that employers, organisations and employees have access to the best evidence based psychological assessment, treatment and liaison with the workplace to assist with prompt resolution of psychological injury and early return to work. Evidence-based psychological interventions can play an important role in injury prevention and improved health and return to work outcomes. Our psychologists are trained in a range of evidence based interventions. As your WorkCover accredited treatment providers we can liaise with the relevant managers in your workplace to facilitate and enhance the return to work experience.